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Old 09-01-2010, 05:51 PM   #1
Donald Rice
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Great Experience With Sorinex!!!

I was checking the Sorinex website recently and noticed a t-shirt I had been meaning to order was no longer listed on the website. I was curious about whether it was still available, so I sent their customer service an email. Within 24 hours I had a response from Jeff Goergen. They are putting out some new shirt designs and have decided not to continue making the shirt I was interested in. Jeff then asked what size I needed, as they still had a couple shirts left over. I offered to pay for the shirt, but he said me getting on of the last ones was payment enough for them. They are not only sending me the shirt free of charge, but they are shipping it out to me on their own dime.
This is just a good example of a company putting the customer ahead of the bottom line. It doesn't happen very often these days, so I wanted to share my experience with the board. I have always felt that a big part of crossfit is putting people ahead of profit, and these are the types of companies we need to be supporting. I have absolutely no affiliation with Sorinex, and they have not asked me to write this.
Thanks
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Old 09-02-2010, 03:47 AM   #2
Paul Poterek
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Re: Great Experience With Sorinex!!!

That's terrific.

Kudos to Sorinex and a good customer service example for any company. I'm sure Bert and his team share my feeling that your appreciation is the highest reward.

Thank you for taking the time to share that.
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