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Old 06-08-2012, 12:06 PM   #1
Will Elmore
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Rogue Customer Service Rude ?

Was it me or was this guy kind of a D**K ??

when will the vtx blue 35lb bumper plates be back in stock??

Rogue Chat:
Hey Will how are you doing today?

Rogue Chat:
We have them on order and they should hopefully be back within the next 5-10 business days.

will:
ok because i ordered them and on 6/1 u said they will ship out in a couple days

will:
next time please just say 2-3 weeks

Rogue Chat:
If you had them on order before they went out of stock, yours are going to ship out sooner

Rogue Chat:
I dont have your order number, and therefore had no idea you had an order on the first, next time just let me know that before you ask.

will:
i would think all your shipments came in at the same time , thanks though

Rogue Chat:
I would think I know what our inventory looks like, but your welcome.

Rogue Chat has left the conversation. Currently in room: will.


** First time buyer and maybe last time

Last edited by Will Elmore; 06-08-2012 at 12:10 PM..
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Old 06-08-2012, 12:09 PM   #2
Brian Androsian
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Re: Rogue Customer Service Rude ?

Everyone has bad days. It's not the end of the world.
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Old 06-08-2012, 12:21 PM   #3
David Kiesling
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Re: Rogue Customer Service Rude ?

What has happened the last few years with everyone is a lot of equipment is sold out from backorders before the containers even come in. Not due to the US manufacturer not ordering enough, but due to their Chinese fabricators just not making enough to meet demand.
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Last edited by David Kiesling; 06-08-2012 at 12:23 PM..
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Old 06-08-2012, 12:21 PM   #4
Kyle Hougendobler
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Re: Rogue Customer Service Rude ?

Hard to read tone over text. I've had nothing but the best experience. They have replaced two of my SR-1 ropes for free that I had some issues with. I always get quick responses and great feedback from them. Been a customer for nearly two years and will be one for life. I encourage you to try again and don't let this one circumstance steer you away. Best of luck in the future.
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Old 06-08-2012, 12:50 PM   #5
James lee
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Re: Rogue Customer Service Rude ?

I personally would have been a bit ****ed at that sarcastic response. The fact is that their business is growing and I am sure they are hiring peoe like crazy and speaking from a business owner with employees, staffing is one of the hardest part of a business especially a service oriented business. I am pretty sure that Bill and the management of Rouge does not approve of these kinds of rude communications and hopefully Bill will see and act on this thread. I wish that my customers will always let me know if any of my staff is rude in anyway because that is not what I pay them for!
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Old 06-08-2012, 12:52 PM   #6
Will Elmore
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Re: Rogue Customer Service Rude ?

I found it weird because I heard nothing but good things and that was my first impression
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Old 06-08-2012, 03:51 PM   #7
William Henniger
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Re: Rogue Customer Service Rude ?

Will

It is not you, that sounds like he was being an ***.

I have an awesome crew but it looks like one of them woke up on the wrong side of the bed.

I apologize for this and will get it taken care of.

With regards to your plates, we ran out of VTX plates last week and will have yours shipping to you the second we get them. Hopefully you are getting some use out of everything else. I just checked the tracking and looks like it has been delivered.

Again not the norm so sorry about that

Bill
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Old 06-08-2012, 04:24 PM   #8
William Hoke
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Re: Rogue Customer Service Rude ?

Quote:
Originally Posted by Will Elmore View Post
Was it me or was this guy kind of a D**K ??

when will the vtx blue 35lb bumper plates be back in stock??

Rogue Chat:
Hey Will how are you doing today?

Rogue Chat:
We have them on order and they should hopefully be back within the next 5-10 business days.

will:
ok because i ordered them and on 6/1 u said they will ship out in a couple days

will:
next time please just say 2-3 weeks


Rogue Chat:
If you had them on order before they went out of stock, yours are going to ship out sooner

Rogue Chat:
I dont have your order number, and therefore had no idea you had an order on the first, next time just let me know that before you ask.

will:
i would think all your shipments came in at the same time , thanks though

Rogue Chat:
I would think I know what our inventory looks like, but your welcome.

Rogue Chat has left the conversation. Currently in room: will.


** First time buyer and maybe last time
It might have been that, that could have sent him/her into their rude response mode. If someone I had never met said that in a conversation I would have given a pretty smart-arse remark. However, I do not own a business or work for one that relies on customers returning to them and not opposition. Who knows?
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Old 06-08-2012, 05:44 PM   #9
James Orr
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Re: Rogue Customer Service Rude ?

Will, I can say that's not at all normal. I've been a customer for 2+ years now. Usually they go out of their way to make you feel just as important to them as the affiliates.
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Old 06-08-2012, 07:15 PM   #10
Will Elmore
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Re: Rogue Customer Service Rude ?

Quote:
Originally Posted by William Henniger View Post
Will

It is not you, that sounds like he was being an ***.

I have an awesome crew but it looks like one of them woke up on the wrong side of the bed.

I apologize for this and will get it taken care of.

With regards to your plates, we ran out of VTX plates last week and will have yours shipping to you the second we get them. Hopefully you are getting some use out of everything else. I just checked the tracking and looks like it has been delivered.

Again not the norm so sorry about that

Bill

I did just receive an apology email from the guy so no hard feelings, thanks Bill for taking care of it so quick and professionally
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