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Running a CrossFit Facility Tips and guidance on how to open and operate a CrossFit gym.

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Old 06-04-2008, 05:55 AM   #1
Harry Shaw
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Where is the love?

Hello everyone, I wanted to share a little bit of my frustration. Everyone in this forum has been phenomenal in answering and replying to any posts I've done. Also I felt the sincere help from some affiliates that I have reached out to in this process of setting my box and my CF Methodology to be transmitted efficiently,safely and consistently. But there is the other side of the coin those affiliates that had boomed and had success in their boxes that are 2 busy to answer or return a call... What's up with that? I believe in customer service 100% and give away my cellphone number to all my clients so they can reach me directly. I understand that there are some questions and those people(that generate those questions) that can be repetitive and time consuming. Hence the Forum.... BUT! when another affiliate calls you and asks you a specific question that is no BS, the simple courtesy of returning that call and just say I do or do not want to help you would be appreciated...right? What are your thoughts on this subject?
Thanks!
Harry
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Old 06-04-2008, 05:58 AM   #2
Frank DiMeo
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Re: Where is the love?

Harry, if I can be of any help let me know.
Best of success to you.
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Old 06-04-2008, 06:04 AM   #3
Harry Shaw
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Re: Where is the love?

Thanks Frank! Same here!
H
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Old 06-04-2008, 07:40 AM   #4
Randy Tarasevich
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Re: Where is the love?

I've had a few people/affiliates call me and I've taken plenty of time to talk with them and help them in whatever way I could. If you need help, give me a call Harry. I would be frustrated too. It's common courtesy and not one of us is too busy to return a phone. If they thought were going to start giving them money they'd be quick to call you back, or take the time to speak with you.
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Old 06-04-2008, 08:16 AM   #5
Todd Lynch
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Re: Where is the love?

Harry,
Fortunatley I did not experience that when setting up my box. I recieved all the information I needed or requested from this forum or other Affiliates. I believe in paying that forward so if I can assist you in anyway feel free to contact me anytime.
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Old 06-04-2008, 08:23 AM   #6
Matt Munson
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Re: Where is the love?

Harry,
We're happy to help, too, in any way we can.
Matt & Pam
281-636-3087
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Old 06-04-2008, 06:43 PM   #7
Jason Donaldson
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Re: Where is the love?

Hey Harry

I'd love to help too. That said, I'm pretty new to this and in Ausralia so I might not be THAT much help.

I'm hearing you though on the lack of love! We have virtually no CrossFit community in Oz and it's not through lack of trying. Most affiliates tend to stick to themselves.

I'm a bit dissapointed about a bit of a lack of support and assistance from HQ also. There were a couple of affiliates here who hassled HQ for a cert in Australia and when they finally did decide to hold one, none of us even got a courtesy email to say, hey, we're coming down under. It was left up to us to, in most cases accidently, find the listing for the cert on the main page. Which we don't normally look at because there's never any for here.

I've also been trying to get some equipment shipped over from the garage gym since Feb and haven't had any joy with them whatsoever.

Ok whinge and rant over
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Old 06-04-2008, 10:01 PM   #8
Harry Shaw
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Re: Where is the love?

I appreciate all the support guys! Keep the knowledge flowing and lets strengthen the community even more! If I can be of any service Im happy to help...!
H
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