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Old 12-13-2013, 05:54 PM   #1
Bryan Hood
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Affiliate Standard Operating Procedures

While in the Army I became very accustomed to SOPs (Standard Operating Procedures). I believe these could be written and utilized for just about anything. Heck, we even have them written for our RV at our family hunting land. These will help ensure continuity for all staff. Just thought I'd share what I wrote and what we use. I hope someone finds this helpful.
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File Type: pdf CFO SOPs.pdf (458.4 KB, 10961 views)
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Old 12-13-2013, 10:10 PM   #2
Mike Doehla
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Re: Affiliate Standard Operating Procedures

Nice. I'm starting on my own and super small but a lot of that makes sense
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Old 12-14-2013, 02:43 AM   #3
Marshall Flagg
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Re: Affiliate Standard Operating Procedures

I might have missed it but I see no mention of how to deal with problem children in the gym. Just curious because they can be a colossal PITA. Obviously you can't write an SOP for every possible thing-fire, terrorist attack, locusts etc.

Also, the cursing thing...that is total @#**$(&

I'm gonna hang on to that if you don't mind
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Old 12-14-2013, 07:21 PM   #4
Mark Ritchie
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Re: Affiliate Standard Operating Procedures

Bryan:

That is GREAT. Well done -- exactly what is needed with multiple coaches.

We're adding a new coach into our mix (we'll be at 5) and are planning on meeting 1-2 times a week to go over teaching progressions and standard cues to movements -- so we're all on the same page and using the same language/words/progressions. This document will go a long way to helping us when we have our coaches retreat in January.

Thanks!
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Old 12-15-2013, 12:16 AM   #5
Aushion Chatman
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Re: Affiliate Standard Operating Procedures

Thread Hijack...what do you do and how do you organize your Coach's retreat?
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Old 12-15-2013, 11:11 PM   #6
Brian Holub
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Re: Affiliate Standard Operating Procedures

Double thread hijack. Just one quick thing I have to say because I noticed your credit card charge authorization form. Storing card data on paper is risky; while that might seem obvious it can't be reiterated enough. At least in the US (Europe has even stricter rules), you need to follow PCI-DSS (Payment Card Industry Data Security Standard) requirements when handling credit card data. It covers both electronic (software) and physical (locks, keys, etc) security requirements.

It may seem unlikely, but if credit card data is stolen from you and you have not followed PCI-DSS you can (will) by fined thousands (or tens of thousands, or hundreds of thousands) of dollars PER MONTH that you were violating PCI compliance. It probably won't happen, but it will ruin you if it does.

Sorry for the boring injection... just be careful, and be aware!
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Old 12-16-2013, 04:51 AM   #7
Mark Ritchie
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Re: Affiliate Standard Operating Procedures

Quote:
Originally Posted by Aushion Chatman View Post
Thread Hijack...what do you do and how do you organize your Coach's retreat?
We go away from the gym and hang out someplace awesome for the day. We're in Chiang Mai, so that may include traditional Thai massage (NOT the other kind)... Just sayin'.

Will certainly include amazing food, but mostly a time away from the gym and the office to talk, work through major issues, brainstorm, and plan out the next six months. Semi structured.

At this point, just one day for this. We do longer ones with our other business (12+ people) since there is more to cover (my "other" job is executive director of www.isdsi.org WFS).

We're also doing a weekly "review the movement" as a team to make sure all of our teaching points and movements standards are in sync.
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Old 12-16-2013, 09:02 PM   #8
Bryan Hood
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Re: Affiliate Standard Operating Procedures

Quote:
Originally Posted by Marshall Flagg View Post
I might have missed it but I see no mention of how to deal with problem children in the gym. Just curious because they can be a colossal PITA. Obviously you can't write an SOP for every possible thing-fire, terrorist attack, locusts etc.

Also, the cursing thing...that is total @#**$(&

I'm gonna hang on to that if you don't mind
The kid thing is dealt with individually and behind the scenes by me. I actually let a married couple go because their kids were problem children. The parents did nothing to help. I told them that their children are no longer welcome, in a nut shell. They go to another CF joint up the road. I've heard there have been issues with their kids there too. We've never had supervised childcare. I know I'm missing the boat a bit but we're a gym, not the YMCA. Yeah, the cursing thing I try to enforce out of respect for everyone as a whole. I want our trainers to be professional. As an Army instructor I would never curse while teaching a class. To each their own.
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Old 12-16-2013, 09:05 PM   #9
Bryan Hood
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Re: Affiliate Standard Operating Procedures

Quote:
Originally Posted by Brian Holub View Post
Double thread hijack. Just one quick thing I have to say because I noticed your credit card charge authorization form. Storing card data on paper is risky; while that might seem obvious it can't be reiterated enough. At least in the US (Europe has even stricter rules), you need to follow PCI-DSS (Payment Card Industry Data Security Standard) requirements when handling credit card data. It covers both electronic (software) and physical (locks, keys, etc) security requirements.

It may seem unlikely, but if credit card data is stolen from you and you have not followed PCI-DSS you can (will) by fined thousands (or tens of thousands, or hundreds of thousands) of dollars PER MONTH that you were violating PCI compliance. It probably won't happen, but it will ruin you if it does.

Sorry for the boring injection... just be careful, and be aware!
Good point. I keep all member information off site. Absolutely no money or member information is stored at our facility.
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Old 12-16-2013, 09:06 PM   #10
Bryan Hood
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Re: Affiliate Standard Operating Procedures

Quote:
Originally Posted by Aushion Chatman View Post
Thread Hijack...what do you do and how do you organize your Coach's retreat?
I dig the coach's retreat idea.
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