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Old 07-25-2013, 01:48 PM   #11
Tim Geiman
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Join Date: Mar 2010
Location: Indianapolis  IN
Posts: 29
Re: Rogue Customer Service

I very recently had some issues with gear I ordered from Rogue and contacted them this week GAMES WEEK and my issues were quickly resolved to my satisfaction. The customer service team at Rogue surprised me with their attentiveness and quick responses to my problem. Thanks guys!
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Old 10-14-2013, 10:34 PM   #12
Paul Haffey
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Location: Alexandria  VA
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Re: Rogue Customer Service

I got bad service and bad attitude from Rogue, and it was never corrected - even after the owner piped in on another thread saying that it should not have happened.

They sent me a pair of parallettes loose in a big box so that they banged around in shipping - scraping up the paint and smashing the threads on the cross piece screw. I contacted them for some touch up paint and a new screw, only to be told that it could not have happened, because they don't pack things that way. I guess he just called me a liar to my face - when he was flat wrong. Then he gave me some condescending crap about not having included a picture in my first email. Sorry I'm not a mind reader, but the packaging was beyond shoddy, and I thought that customer service was going to be great after reading the hype.

BIll Heninger heard about it and did nothing - except post on the thread some nice sounding stuff about how they should have immediately shipped a replacement. Well, they never did anything to actually make it right, and I have never bought another thing from them.

Last edited by Paul Haffey : 10-14-2013 at 10:37 PM.
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