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#231 | |
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Re: AtLarge Nutrition
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#232 | |
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Re: AtLarge Nutrition
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My order was initially held up from the RESULTS backorder and on March 21 I was told that my Nitrean BLACK could ship separately with my RESULTS to follow "very soon"--I declined, so you wouldn't have to pay more for shipping. I finally got an email last night saying that my shipment was held up because Nitrean vanilla is out of stock. So now my RESULTS is ready but there's no Nitrean BLACK in vanilla to ship me? If that's the case, it's kinda messed up that you sent my Nitrean to someone else while you were waiting for RESULTS to get back in stock. Please give me a full refund. |
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#233 |
Member
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Re: AtLarge Nutrition
I was in the same boat. I agree that it doesn't seem right to be waiting on product that was in stock when the order was placed and now is on pre-order. Nitrean Black Vanilla was in stock and paid for at the time of the original order so it should be set aside. I requested that my order be split so I could receive the Results so it wouldn't happen again. I was afraid that when the Nitrean became available the Results would be out again and I'd be back in the same position.
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#234 |
Member
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Re: AtLarge Nutrition
I have not recieved anything or confirmation that my order has been shipped. The last I heard from ALN I was told my order would ship the next morning. Here is just some of my email conversation:
Jose, I apologize, Vanilla hasn’t finished production yet. Could we swap your Vanilla to Chocolate and throw in a free tub of BCAA so we can ship your order in the morning? From: Jose Sanchez [mailto:jfsanchez79@live.com] Sent: Friday, April 25, 2014 7:15 PM To: Customer Service Subject: RE: AtLarge Nutrition: Shipment # 100047532 for Order # 100051276 Hi ALN, Just wanted to double check that my order is shipped. Will there be a new tracking number? It is being shipped to my old job location and will need to pick it up from them. I have been waiting a very long time but I am excited to put ALN back in my regimen. Looking forward to using Nitrean+Black and the revamped Results. Thanks, Jose Sanchez From: contactform@atlargenutrition.com To: jfsanchez79@live.com Subject: RE: AtLarge Nutrition: Shipment # 100047532 for Order # 100051276 Date: Sat, 19 Apr 2014 17:38:04 -0400 Jose, I apologize for the delay, Results is finishing this Tuesday and we can ship your full order when it’s done. From: Jose Sanchez [mailto:jfsanchez79@live.com] Sent: Thursday, April 17, 2014 12:27 PM To: Customer Service Subject: RE: AtLarge Nutrition: Shipment # 100047532 for Order # 100051276 Hello, I was interested in knowing again where this order is? Is Results still getting supplied? If you look at the last response I received I was told the order would be shipping in the end of the month. Concerned customer, Jose Sanchez From: contactform@atlargenutrition.com To: jfsanchez79@live.com Subject: RE: AtLarge Nutrition: Shipment # 100047532 for Order # 100051276 Date: Sun, 23 Mar 2014 20:18:35 -0400 Jose, I apologize for the confusion and delay. Chris is currently out of the office, for future questions concerning your order please email us at contactform@atlargenutrition.com. Your order will be shipping in the end of the month as soon as results finishes. We can split your order and have the Nitrean shipped in the morning for the extended delay. From: Jose Sanchez [mailto:jfsanchez79@live.com] Sent: Wednesday, March 19, 2014 11:39 PM To: chris@atlargenutrition.com Subject: FW: AtLarge Nutrition: Shipment # 100047532 for Order # 100051276 Hello Chris, I was interested in knowing where this order is in all this back order and pre order process. I mid February I sent a message and you send it would be shipped out near the 24th of Feb. So I have been waiting patiently, and with the updates from the website I was unsure of where I stand in the order of purchases. I just checked my ALN account and now the order status shows as cancelled. Now I am confused as to what is happening. If you could give me some insight on the status of this order I would appreciate it. Thank you, Jose Sanchez To: jfsanchez79@live.com Subject: AtLarge Nutrition: Shipment # 100047532 for Order # 100051276 From: noreply@atlargenutrition.com Date: Fri, 17 Jan 2014 16:47:35 +0000 Hello Jose Sanchez, Thank you for your order from AtLarge Nutrition. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at contactform@atlargenutrition.com and we'll come back to you quickly with an answer (normal response time is less than 3 hours and never exceeds 24 hours). *** Please note that we sometimes offer temporarily out of stock items for pre-order. If one or more of such items are in your cart shipping of the entire order will be delayed until the out of stock item is back live. Please check the individual product pages for pre-order status and estimated shipping dates. DO NOT LET THIS SHIPPING NOTIFICATION CONFUSE YOU. IF YOUR SHIPMENT CONTAINS A PRE-ORDER ITEM(S) THIS NOTIFICATION MERELY MEANS WE HAVE GENERATED A SHIPPING LABEL SO THAT WE CAN KEEP TRACK OF THE ORDER FOR A FIRST-IN/FIRST-OUT CHRONOLOGICAL SHIPPING ORDER ONCE THE PRE-ORDER ITEM(S) ARE READY TO SHIP. Your shipping confirmation is below. Thank you again for your business. Your Shipment #100047532 for Order #100051276 Billing Information: Payment Method: Jose Sanchez 1321 Marshall St. #108 Redwood City, California, 94063 United States T: 650-391-5979 PayPal Shipping Information: Shipping Method: Jose Sanchez Pacific Shores Club 1100 Seaport Blvd Redwood City, California, 94063 United States T: 650-391-5979 Flat Rate Shipping - via UPS Ground for the continental US or USPS for all other orders. - Shipping Item Sku Qty Nitrean+ BLACK Series vanilla Nit+BLACKvan 2 RESULTS RESULTS 2 Shipped By Tracking Number UPS 1Z591Y5F0357398921 Thank you again, AtLarge Nutrition |
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#235 | |
Banned
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Re: AtLarge Nutrition
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Chris |
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Last edited by Chris Mason; 05-09-2014 at 01:18 PM.. |
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#236 | |
Banned
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Re: AtLarge Nutrition
Jose (bolded just so you can easily see it), I called shipping and they will either let you know it has shipped, or ship in the morning. Evidently they were waiting for a reply to the last email you posted and didn't get it (which is probably a mistake on our end). I asked them to email you either way.
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#237 |
Member
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Re: AtLarge Nutrition
Chris Mason:
What do I have to do besides fill out the contact form 5 times and send 4 separate emails to get a response on my February 5 Results pre-order? Nothing has been delivered. Tracking number shows nothing has been shipped - just a label has been created, and my queries about a refund, which I have requested go unanswered. |
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#238 |
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Re: AtLarge Nutrition
Wouldn't all of this stuff be better handled via company emails and contact directly with the company?
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#239 |
Member
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Re: AtLarge Nutrition
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#240 |
Member
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Re: AtLarge Nutrition
Chris I love your products. That was the last response I heard. I sent an email stating to go make the switch and I got no response. I can post that one too. I responded yes for the switch and was told that it would ship the next morning.
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