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Old 08-13-2015, 09:20 AM   #1
Edwin Bona
Member Edwin Bona is offline
Join Date: Mar 2011
Location: Halifax  NS Canada
Posts: 36
Do not order from They are a scam.

A heads up for any Canadian Weightlifters/Crossfitters/Powerlifters, who are thinking of ordering from

I decided to order some competition bumpers online, and had the best prices.

Right away I was helped by someone on live chat, I had a discount code, everything seemed good so I placed the order.

He assured me that I would receive the full order in 10 days. I made triple sure that he meant 10 days and not business days. He said yes, 10 calendar days from today's date.

Everything sounded great. I waited 8 days and checked on my order, because I still hadn't received any tracking info. The order was still "processing".

I found this odd, so I checked live chat. Nobody there so I sent them an email to see if there were any issues. Next day, no response, tried to call their contact number... No answer and the voicemail box was full, so I couldn't leave a message.

I waited till the next day (the day everything was supposed to arrive). Order still processing. Nobody on live chat, no email response, nobody ever picking up the phone. I tried calling multiple times throughout the day... Same thing. I sent another email, but got no response. I even started posting on their public Facebook page, letting them know that I can't get a hold of them and had questions about my order... Still no response.

I kept calling and sent another email over the next couple of days. Still no response, order still processing, so I posted on their Facebook page saying if nobody contacts me immediately I am cancelling my order.

Within 30 minutes I get an email from the CEO, (who seems to be the only employee of the company) saying they're still waiting for the plates to arrive, they will ship when they get them.... No apology for completely ignoring me for a week, and giving me false information.

I emailed back saying this is taking way too long, I will order my plates from somewhere else, and told him to cancel my order.

His reply:
"ok order will be cancelled"

Again, the lack of customer service was actually shocking. I was glad I decided to cancel.

Before I cancelled I had actually posted about them on reddit to see if anyone else had experience ordering from them, and these were the replies I got:

"A friend of mine ordered a set of bumper plates, waited 3 weeks and nothing. Called, emailed, facebook,etc. and he never heard from the guy. He ended up disputing the purchase through visa and got his money back. 2 months later and he still has never heard from the guy"

"Ordered from them once, never again. ****, do they take their merry time."

"Another vote against. Six months to finish my order, and multiple ignored emails and phone calls. Will never use again.

I've used Rogue several times since - the complete opposite, very good to work with (even if they are a tad expensive at times)"

After all this and him telling me the order will be cancelled. He still hasn't cancelled my order. I emailed him back telling him to cancel it immediately and refund my money.... Still nothing. I am going to be starting a dispute with my MasterCard if it's not cancelled very soon.

I even went out of my way to email the company supplying them with their plates to let them know about this terrible experience.

I ended up having to post on their Facebook page, saying if you don't refund me immediately I am taking legal action. I also made a post on my own status and tagged the owners personal account and the company, saying basically the same thing.

Again after ignoring my attempts to contact him, he emails me immediately after deleting my Facebook post.

I get an automated email telling me that the order has been cancelled and card has been refunded. Also get an email from him saying the same thing....

My card still has not been refunded. When I login to the site it says it has been refunded, but it has not.

He also reported me to Facebook for demanding my money back and tagging his personal account. Because I was "harassing" him or something. Now I'm even banned from Facebook for 72 hours, and still haven't gotten any of my money back.
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Old 08-13-2015, 10:43 AM   #2
Luke Sirakos
Member Luke Sirakos is offline
Join Date: Sep 2009
Location: Dallas  TX
Posts: 858
Re: Do not order from They are a scam.

Just let the credit card company take care of this, no need to sweat about it anymore
Deadlift: 475 | Back Squat: 405 | Front Squat: 320
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Old 08-13-2015, 01:48 PM   #3
Jason A Smith
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Join Date: Jun 2009
Location: Brandon  MB Canada
Posts: 2,660
Re: Do not order from They are a scam.

I have had good and bad dealings with Matt. He is not a scam. His response time can be downright brutal. I ordered some stuff and it was great. My wife ordered a med ball and it eventually came but was way late.
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Old 08-14-2015, 09:09 AM   #4
Drew Cloutier
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Join Date: Dec 2009
Location: Kingston  ON Canada
Posts: 1,067
Re: Do not order from They are a scam.

Unfortunately we don't have to many options here up north so sometimes we have to make do. Because of that many subpar companies are still thriving here.

I can honestly say I do NOT like XTCfitness. I bought an adjustable bench from them, and it is HORRIBLE. First incline is like 65 degrees, the parts don't line up, etc. I am in the process of sending it back, but it is a HUGE pain in the butt and they are not helping.
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Old 08-16-2015, 08:34 AM   #5
Stacy Boulet
Member Stacy Boulet is offline
Join Date: Jul 2012
Location: Lilburn  GA
Posts: 47
Re: Do not order from They are a scam.

Originally Posted by Luke Sirakos View Post
Just let the credit card company take care of this, no need to sweat about it anymore


I don't bother chasing after my stuff anymore. If it's not here within a couple days of its expected due date, I'll try to contact the vendor...but I'm only going to try a couple times before I hand the matter over to my credit card company. They'll issue my refund right away (while we're still on the phone) and deduct it from the vendor's account.
Despite what you may think from reading my name, I'm a guy.
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