New member purchased a First Responder family year in advance and wants to cancel on the 2nd week
New box owner and wanted to find out if anyone has dealt with a member joining paying a year in advance and wanting to cancel after 2 weeks.
Story first responder husband and wife. Husband is relocating 100 miles away and the wife can't seem to find child care.
They got the discount for family, first responder and paid full during our promotion.
What do I do?